Effective Date: 08.May.2020
 

This Privacy Policy explains how Gift2Games ("Gift2Games," "we," "our," or "us") collects, uses, stores, protects, and discloses your personal information when you access or use our website, customer portal, mobile applications, APIs, and any other products, platforms, or services operated by Gift2Games (collectively, the "Platforms").
 

By accessing or using any Gift2Games Platform, you acknowledge that you have read and understood this Privacy Policy.
 

1. Scope

This Privacy Policy applies to all users of Gift2Games, including:

• Website visitors

• Registered customers

• Business customers

• API customers

• Mobile application users

• Prospective customers

• Vendors and partners
   

2. Information We Collect

Depending on how you use our Platforms, we may collect the following categories of information.
 

Personal Information

This may include:

• Full name

• Company name

• Email address

• Phone number

• Billing address

• Shipping address (if applicable)

• Country of residence

• Tax information (where applicable)
   

Account Information

Including:

• Username

• Password (encrypted)

• Account preferences

• Language preferences

• Customer identification numbers

• Business account information
   

Order Information

Including:

• Purchased products

• Order history

• Payment amounts

• Currency

• Transaction dates

• Product denominations

• Delivery status

• API requests

• Delivery confirmations
   

Payment Information

Gift2Games does not store full payment card numbers.

Payments are securely processed by authorized third-party payment providers.

We may receive limited payment-related information, including:

• Payment status

• Card type

• Card issuer

• Last four digits of the payment card

• Payment authorization information

• Transaction identifiers

• Payment risk indicators
   

Technical Information

We automatically collect certain technical information, including:

• IP address

• Browser type

• Device type

• Device identifiers

• Operating system

• Session information

• Cookies

• Usage logs

• Access timestamps

• Geographic region

• API request logs
   

Fraud Prevention Information

To protect our business and customers, we may collect:

• Device fingerprint information

• Risk scores

• Login history

• Failed login attempts

• Purchase behavior

• Transaction patterns

• Velocity checks

• Proxy or VPN detection

• IP reputation information

• Chargeback history

• Fraud investigation records
   

3. How We Use Your Information

We use personal information to:

• Process purchases

• Deliver Digital Products

• Operate customer accounts

• Provide customer support

• Verify customer identity

• Detect and prevent fraud

• Process payments

• Improve our Platforms

• Monitor Platform security

• Respond to customer inquiries

• Comply with legal obligations

• Resolve disputes

• Defend legal claims

• Prevent unauthorized transactions

• Maintain business records

• Analyze Platform performance
   

4. Fraud Prevention

Protecting Gift2Games and our customers from fraud is one of our highest priorities.

We may use your information to:

• verify identity;

• evaluate transaction risk;

• prevent unauthorized purchases;

• investigate suspicious activity;

• monitor unusual purchasing patterns;

• prevent account abuse;

• detect payment fraud;

• defend payment disputes and chargebacks.
   

Where necessary, we may suspend transactions or request additional verification before completing an order.
 

5. Identity Verification

In certain circumstances, Gift2Games may request additional information to verify a customer's identity.

This may include:

• government-issued identification;

• proof of address;

• payment verification;

• business registration documents;

• additional supporting documentation.
   

Failure to provide requested verification may result in delayed processing, order cancellation, account restrictions, or account closure.
 

6. Cookies and Similar Technologies

Gift2Games uses cookies and similar technologies to:

• remember user preferences;

• maintain login sessions;

• improve website functionality;

• analyze website usage;

• detect fraudulent activity;

• improve security;

• personalize user experience.
   

You may disable cookies through your browser settings; however, some Platform functionality may no longer operate correctly.
 

7. Sharing Information

Gift2Games does not sell your personal information. We may share information only where necessary with:

• payment processors;

• fraud prevention providers;

• cloud hosting providers;

• identity verification providers;

• customer support platforms;

• analytics providers;

• legal advisors;

• auditors;

• regulators;

• financial institutions;

• law enforcement authorities where legally required.
   

Each recipient is expected to protect your information in accordance with applicable legal obligations.
 

8. Chargeback Investigations

If a payment dispute or chargeback is initiated, Gift2Games may use and disclose relevant information necessary to defend the transaction.

This may include:

• account information;

• order history;

• delivery confirmations;

• IP addresses;

• API delivery logs;

• communication history;

• payment records;

• fraud analysis;

• device information;

• authentication records;

• login history.
   

This information may be shared with payment processors, banks, card networks, dispute resolution providers, or legal authorities as reasonably necessary.
 

9. International Transfers

Gift2Games operates internationally.
 

Your information may be processed or stored in countries other than your country of residence.

By using our Platforms, you acknowledge that your information may be transferred internationally where permitted by applicable law.
 

10. Data Security

Gift2Games implements commercially reasonable administrative, technical, and physical safeguards designed to protect personal information.
 

These measures may include:

• encrypted communications;

• access controls;

• firewalls;

• secure servers;

• authentication systems;

• fraud monitoring;

• activity logging;

• regular security reviews.
   

Although we strive to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.
 

11. Data Retention

Gift2Games retains information only for as long as reasonably necessary to:

• provide our services;

• comply with legal obligations;

• resolve disputes;

• investigate fraud;

• defend legal claims;

• satisfy accounting and tax requirements;

• comply with payment network requirements;

• enforce our agreements.
   

Fraud investigation records and transaction logs may be retained for extended periods where necessary.
 

12. Marketing Communications

If you subscribe to receive marketing communications, Gift2Games may send updates regarding:

• new products;

• promotions;

• platform improvements;

• industry news;

• business opportunities.
   

You may unsubscribe at any time using the unsubscribe link contained in our emails.

Service-related communications will continue where necessary to provide our services.
 

13. Children's Privacy

Gift2Games Platforms are not intended for individuals under the age of majority in their jurisdiction.

We do not knowingly collect personal information directly from children.
 

If we become aware that personal information has been collected from a child without appropriate authorization, we will take reasonable steps to delete such information.
 

14. Your Rights

Subject to applicable law, you may have the right to:

• access your personal information;

• request correction of inaccurate information;

• request deletion of certain information;

• object to certain processing activities;

• request data portability where applicable;

• withdraw consent where processing is based on consent.
   

Certain rights may be limited where Gift2Games must retain information to comply with legal, regulatory, fraud prevention, accounting, or contractual obligations.
 

15. Third-Party Services

Our Platforms may contain links to third-party websites or integrate third-party services.

Gift2Games is not responsible for the privacy practices of third parties.
 

Users should review the privacy policies of any third-party services they choose to access.
 

16. Changes to This Privacy Policy

Gift2Games reserves the right to modify this Privacy Policy at any time.
 

Any changes become effective upon publication on our Platforms unless otherwise required by applicable law.
 

Continued use of our Platforms after updates constitutes acceptance of the revised Privacy Policy.
 

17. Contact Us

Questions regarding this Privacy Policy or our handling of personal information may be directed to Gift2Games through the contact information provided on our Platforms.
 

By accessing or using any Gift2Games Platform, you acknowledge that you have read, understood, and agreed to this Privacy Policy.