Refund Policy

Effective Date: 08.May.2020
 

This Refund Policy applies to all purchases made through Gift2Games, including but not limited to our website, customer portal, mobile applications, APIs, and any other platforms, services, or channels operated by Gift2Games (collectively, the "Platforms").
 

At Gift2Games, we specialize in the sale and distribution of digital products, including but not limited to digital gift cards, gaming vouchers, prepaid cards, digital wallet top-ups, entertainment subscriptions, mobile recharge products, and other electronically delivered digital codes (collectively, the "Digital Products").
 

Due to the instant and irreversible nature of Digital Products, all sales are final.
 

1. No Refunds

Once an order has been successfully placed and processed, it cannot be canceled, refunded, exchanged, or returned.
 

Gift2Games maintains a strict No Refund Policy because:

• Digital Products are delivered electronically and cannot be physically returned.

• Once a digital code has been generated, displayed, transmitted, or made available to a customer, Gift2Games cannot verify whether the code has been copied, stored, redeemed, transferred, or otherwise used.

• Digital gift cards and prepaid codes are treated similarly to cash and become irrevocable once delivered.

Accordingly, all completed purchases are final.
 

2. Delivery Constitutes Final Acceptance

A Digital Product is considered fully delivered when any one of the following occurs:
 

• the code is displayed within your Gift2Games account on any Platform;

• the code is emailed to your registered email address;

• the code is delivered through our API;

• the code is sent via SMS or another electronic communication method;

• the product is otherwise made accessible to you through any Gift2Games Platform.
   

Once delivery has occurred, the transaction is complete and is not eligible for cancellation, refund, exchange, replacement, or credit, except where required by applicable law.
 

3. Customer Responsibility

Customers are solely responsible for ensuring that:

• the selected product is correct;

• the denomination is correct;

• the quantity is correct;

• the country or region of use is correct;

• the intended recipient is correct;

• the email address, phone number, API endpoint, or delivery destination is accurate;

• they have reviewed all applicable product restrictions before purchasing.
   

Gift2Games is not responsible for purchases made in error by the customer.
 

4. Incorrect Purchases

Refunds will not be issued for purchases made due to:

• selecting the wrong product;

• selecting the wrong currency;

• selecting the wrong denomination;

• selecting the wrong region or country;

• purchasing an incompatible product;

• accidental purchases;

• duplicate purchases;

• purchasing more than intended;

• misunderstanding product descriptions;

• changing your mind after purchase;

• purchasing for the wrong recipient.
   

5. Already Delivered Digital Products

Gift2Games will not issue refunds for Digital Products that have:

• been delivered;

• been viewed;

• been downloaded;

• been accessed;

• been retrieved through the API;

• been redeemed;

• expired according to the issuer's policies;

• been transferred to another person.
   

6. Unauthorized Use of Your Account

Customers are responsible for maintaining the confidentiality of their account credentials across all Gift2Games Platforms.
 

Gift2Games is not responsible for purchases made using your account where valid authentication has occurred.
 

7. Fraud Prevention

Gift2Games actively monitors transactions for fraud and abuse across all Platforms.

We reserve the right to:

• delay delivery;

• request identity verification;

• request additional documentation;

• cancel suspicious orders before delivery;

• refuse future transactions;

• suspend or terminate customer accounts.
   

If an order is canceled by Gift2Games before delivery, any approved payment received for that order will be refunded using the original payment method unless otherwise required by law.
 

8. Chargebacks

Initiating a chargeback after successfully receiving a Digital Product may constitute a violation of this Agreement.
 

Gift2Games reserves the right to provide payment processors and financial institutions with evidence including, but not limited to:

• delivery confirmations;

• API delivery logs;

• IP addresses;

• device information;

• account activity;

• redemption information (where available);

• communication history;

• fraud analysis records.
   

Gift2Games also reserves the right to suspend or permanently terminate accounts involved in fraudulent or abusive chargeback activity.
 

9. Defective or Non-Functional Products

If you believe a Digital Product is defective or does not function as intended, you must contact Gift2Games before initiating a chargeback.
 

Gift2Games will investigate the issue with the product issuer or supplier.
 

If our investigation confirms that:

• the Digital Product was never delivered; or

• the Digital Product was invalid at the time of delivery due to an issue attributable to Gift2Games or its supplier,
   

Gift2Games may, at its sole discretion, replace the product or provide another appropriate resolution. This does not automatically entitle the customer to a monetary refund unless required by applicable law.
 

10. Payment Processing Fees

Any fees charged by banks, payment processors, currency conversion providers, or financial institutions are non-refundable.
 

Gift2Games is not responsible for exchange rate fluctuations or third-party processing fees.
 

11. Promotional Products

Products purchased using promotional discounts, coupons, loyalty points, reward credits, bonus balances, or promotional campaigns remain subject to this Refund Policy and are not eligible for refunds unless required by applicable law.
 

12. Business Customers

Business customers purchasing through the Gift2Games website, portal, mobile applications, dashboard, API, or other commercial channels acknowledge that all Digital Product purchases are final.

Business customers are expected to conduct all necessary due diligence before placing orders.
 

13. Exceptions

Refunds may only be provided if:

• Gift2Games cancels an order before delivery;

• Gift2Games is unable to deliver the purchased Digital Product;

• applicable law requires a refund.

Outside of these limited circumstances, Gift2Games does not provide refunds, returns, exchanges, credits, or cancellations.
 

14. Contact Us

If you experience a delivery issue or believe an error has occurred, please contact our Customer Support team before initiating a payment dispute.
 

Prompt communication allows us to investigate and resolve issues as efficiently as possible.
 

By placing an order with Gift2Games through any of our Platforms, you acknowledge that you have read, understood, and agreed to this Refund Policy, and that all purchases of Digital Products are final and non-refundable except where prohibited by applicable law.